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 Home Depot has ignorant customer service rep
Posted Tue May 18, 2010 3:59 pm, by Judith S. written to Home Depot, Inc.
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I had to go to the customer service desk in order for a discount to be processed for the merchandise I purchased that included an area rug. I stood in line behind a woman and when my turn was up, the rep (Jules) raised his eyebrows at me instead of saying "can I help you." I would've been satisfied with "next in line" or something of that sort but I've never seen someone raise their eyebrows to indicate I'm next to be helped. During the transaction he rang up everything and asked what size a particular piece of molding was instead of measuring it. When we didn't know, he sighed and got the tape measure out and said, "well I'm being audited by the camera anyway" and measured it himself. Then a lady got behind us and he told her to go to the section where she needs to order what she needed but she said no that this is where she had ordered it before and she'll wait. He said, "alright just stand there & wait then." Just his whole attitude about everything just rubbed me the wrong way. I spend too much money in that store not to have a good experience and when I left I was so disappointed in Home Depot's customer service.
I'd like Home Depot to fire or discipline this employee. This is not the first time I've seen him give an attitude and someone of that caliber should not be working in such a place where people are always going to ask you questions or ask for help. I was surprised he worked at customer service since he sure wasn't friendly in the least and has a bad attitude. I'd also like a credit or coupon since I will be making many more purchases at home depot and do not want to encounter the same problem each time.
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by J R. Posted Sun June 26, 2011 @ 8:28 PM
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I noticed a similar complaint as yours at another complaint web site.
As a Home Depot customer I am not so quick to be angry with a local
store employee as much as I put the blame on the corporate offices. As
others have mentioned Home Depot is micromanaged from the top. It does
not give the local store manager any authority to make common sense
on-the-spot decisions.
The employees can't help but feel frustrated and as you said 'it
rubbed you the wrong way'. I feel sorry for the employees. A good
friend from college, who is extremely smart has worked for nearly 20
years at Home Depot - yet everyday she goes in she is treated like it
is the second day on the job.
Please don't be so quick to judge one. You really don't know what goes
on in the back rooms of Home Depot. I REALLY doubt you would want to
be in a Home Depot employees shoes.
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by NathanG Posted Tue May 18, 2010 @ 6:55 PM
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If you plan on making many more purchases at HD then you cant be that
offended.
I know you like being greeted and coddled everywhere you go, but
sometimes that just doesn't happen.
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by Donno Posted Tue May 18, 2010 @ 4:26 PM
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Maybe Home Depot employees are frustrated with demands they be fired
by customers who don't get a big cheery greeting, followed by
laser-accuracy eye measurement of a random unmarked item brought to
the checkout.
HD employees are GRILLED on procedure, such as not estimating length,
not scanning every single piece when they are all identical, etc etc.
It is probably exhausting skating between the management's demands and
customer expectations of perfection.
I look at HD as pretty equivalent to WalMart in terms of customer
service.
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Its unlikely that he will be fired.
I dont know how a coupon or credit will make it more tolerable.
If you dont like bad service, dont go back.
Good Day
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