Joe in garden, thanks for everything

Posted Sun July 8, 2012 8:20 pm, by Sandra W. written to Home Depot, Inc.

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My compliment is for Joe who now works in Moreno Valley, Pigeon Pass garden but used to be in lumber. About 2 weeks ago I was puchasing some cull pallets and joe was in the lumber area with the pallet lift/ forklift and I asked if he would mind holding on a second to help me load the pallets because they needed to be paid for. He said yes and as I approached him he asked for my receipt and noticed there was payment missing for 1 pallet. He waited for me to return with the additional pallet payment and I thought this was great. The reason it is so great is that is was around 8:30pm and I know for a fact he had duties in his own area to complete before closing. He not only put a customer first but he was attentive in catching the unpaid pallet which would probably never been missed. Though it costs me another pallet, I was impressed with his dedication and patience in this situation. I suspect management will be in this employee's future. I have actually had many instances throughout the past year with him and again I must say "Great job Joe"

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Caught in the act of great service by Bill R. Posted Sun July 8, 2012 @ 9:08 PM Sandra W., Good feedback using PFB.com to catch Joe at the top of his game. Just in case corporate is othewise occupied I suggest that you shoot a copy of your letter to the Store Manager at that location asking that it be shared with Joe and a copy be placed in his personnel jacket. Again, good feedback. BillR. Reply