Very poor experience on a Wednesday

Posted Mon January 23, 2012 12:19 pm, by Nancy B. written to Hometown Buffet

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My family of 7 have been going to Hometown Buffet for over 12 years. We normally have a pretty good experience. We went to Hometown approximately 3 weeks ago, on a Wednesday. The quality of the food was HORRIBLE. They weren't very busy so I'm guessing they didn't think they needed to restock or change out the food. It was over-dry from sitting out under the heat lamps, some items were never replaced (we were there for 45 minutes). The selection was terrible due to the lack of items being replenished and the over-heated food. We go to Hometown so the kids can have their own choices and we feel like we're getting our money's worth (vs going someplace where they may or may not like what's on the menu), but on this night we completely wasted our money. The only saving grace from such a horrible experience was the nice older gentleman that was our "waiter".

I would like to be reimbursed for our meal. We only had 2 of our kids with us, so we had 2 adults with drinks and 2 kids, age 8 and 6.

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Re: Very poor experience on a Wednesday by RedheadwGlasses Posted Wed January 25, 2012 @ 1:29 PM Why didn't you complain at the time? You've been going there for 12 years and you can't let the manager know it was a bad night? Reply Three weeks ago and you want reimbursement? by PepperElf Posted Tue January 24, 2012 @ 8:18 PM O_o. At this point they cannot tell if your claims are real... or if you have buyer's (eater's) remorse. Reply Can I ask by MA Bellamy Posted Mon January 23, 2012 @ 1:00 PM if you spoke with the manager at the time? If not, what made you think to bring it up now? If it's been 3 weeks and you're just letting them know now, that doesn't really give them the opportunity to figure out what was going on and fix it. While your letter is one of the better ones I've seen, it probably still would have worked out to your benefit if you'd dealt with this when it happened, rather than waiting. Reply