Closed account continued billing error

Posted Wed August 29, 2012 8:02 pm, by Jeff K. written to Hostway Corporation

Write a Letter to this Company

I cancelled service with Hostway and you continued to bill my credit card thru August. I have emails showing the chain of events and the request for cancellation and they are clear.

I have also communicated with my account manager each week for the last month to check on the status, The account manager Meg has stopped all communications since blaming billing. I am at a loss on what to do next. It is disappointing I have to write a note like this but such poor customer service and fraudulently charging my credit card must be addressed.

I am demanding an immediate refund of the months post cancellation. I also want to speck with an leader in the company because this level of service and abuse is unacceptable.

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Re: Closed account continued billing error by tali Posted Thu August 30, 2012 @ 12:17 PM Why not take your emails to your credit card company and let them help you. Don't wait too long. Reply Yep -chargeback! Call the credit card company and dispute the charges by The Original Nethead Thu August 30, 2012 @ 12:45 PM