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 Account Problems
Posted Wed November 30, 2011 2:01 am, by Jose G. written to Household Bank
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On 11/29/11 at approximately 10:00 pm, I called in to activate my new credit card. I was asked a series of questions such as my full social, full name and mother's maiden name. The representative then continued another series of questions that was "obtained from public records" and "may or may not pertain to me." I went on to answer these questions and then I was told that they could not verify my identity. Appalled, I could not understand why this was so since everything that was asked I had answered. Personally, I do not understand how some of the questions such as what kind of car I drive could even be used to verify my identity since they were never initially provided to Household Bank. In addition, a question was asked regarding two relatives which I did not know the answer to. According to the supervisor, this information should have been known by myself, but I fail to see how this would verify my identity.
I would like to be personally contacted regarding my account that I have had since 2005. I do not believe that such security questions can verify my identity. Not once was I asked my date of birth and I was readily available to answer any and all personal information. I do not want to send it additional paperwork to verify my account. I would like to close my account immediately.
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