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 No forgiveness....
Posted Wed February 28, 2007 8:35 pm, by Leo I. written to HSBC Bank USA
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I just want to share my experience with HSBC/GM credit card I have. Don't exactly remember when I got a card but it wasn't a long while ago. I used it only for a few purchases which for a few months. I was paying it off regularly, but because it wasn't my main credit card I forgot about a payment in October. My balance was very low about $150. In November I received a reminder letter from HSBC about outstanding balance and penalties for a late payment. I called to a bank rep to ask to waive fees. I have been asked why I did not make a payment previous month, on which I answered honestly that I simply forgot about it. Rep told me that it wasn't an excuse and they would not wave late fees. I was upset, especially because my balance NEVER was more then $200. I told that I will be canceling my card with them as of that same day. I submitted electronic payment for the full amount through my Chase bank. No idea why but HSBC received my full payment of $177 2 days later. They charged me penalties and late fees. I was sure I was done with that account once and for all. Fallowing month, when I received a statement from HSBC I just threw it away. I was surprised to see another letter from HSBC next month. That time I opened it and it said that I have to pay more money, $50 now for late fee and penalties and late fees on fees from previously month. I called again and explained what was happening and been told it is all my fault (which I agreed with) but asked if it could be waved because it was an honest mistake. That is not a possibilities with HSBC. I decided to go ahead and pay it again with an electronic check. Guess what, it was late 2 days again, such a bad luck. Now they charge me another $20 late fees. For a balance of $200 i payed last 4 months around $100 of penalties, which is 50% of money I have borrowed from HSBC.
I am really disappointed in your operations. Such a scum business, make pay 50% of borrowed money. Also, I am very disappointed in GM choosing your bank as a partner.
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by tickytack Posted Thu March 1, 2007 @ 12:30 PM
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What does the fact that it wasn't your main credit card have to do
with your not paying the bill? Your not using the card does not
preclude you from receiving a bill for what you do owe.
Sorry, I fail to see the correlation.
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by S. Brown Posted Thu March 1, 2007 @ 12:06 PM
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You didn't pay your credit card in accordance with the terms of the
cardholder agreement you received with the card and agreed to when you
used the card for the first time. Likewise, you are being charged the
late fees and penalties that were also disclosed in your cardholder
agreement.
You may be disappointed that HSBC would not waive the fees, but it's
their decision and I don't think they should be considered a "scum
business" for charging the fees they disclosed when you received the
card. You did not pay as agreed and they are charging you the
published fees - - end of story.
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When you paid through your bank did you check to see when the payment
was scheduled to go out, my bank does take a couple of
days to send out payments through there bill pay system.
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by calm Posted Wed February 28, 2007 @ 10:11 PM
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If you objected to the terms of the contract, why did you sign it? Or
did it only become "a scum business" when you quit doing what you had
promised to do?
Believe me, any other bank GM might have chosen instead would treat
you the same way if you stopped paying your bills.
I understand that you are disappointed, and I do appreciate that you
acknowledge that you are responsible for not paying your bills. You
get credit for that with me, and for not demanding "compensation" for
their sticking to the contract. So if all you are trying to do in
this letter is to express your feelings to HSBC, then I think you've
written a very successful letter.
But that bit about the "scum business" at the end kind of suggests to
me that you want them to do something to "earn" you back as a
customer. They're not going to. They write their contracts that way
on purpose, and not paying the bill twice on a card you haven't had
for "a long while" on top of maintaining a low balance (which,
incidentally, also scores you points with me) doesn't make you a
customer they especially want. If this is what you actually want, I'd
urge you to rewrite this letter explaining not how you feel about
them, but how they are going to feel about you if you stick with them.
And leave the word "scum" out (and don't replace it with some other
way of expressing your distaste for their sticking to the contract
when you didn't).
I still don't think they will be interested in giving you special
treatment so that you'll stay with them, but I don't think that the
letter you have written has any hope of getting you special treatment,
so your appeal can only get better.
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