Automatic Bill pay

Posted Tue July 28, 2009 8:21 am, by RENAE R. written to HSBC Bank USA

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I set-up bill pay, yet every year & everytime I reach a zero balance, bill pay has to be re-set and of course I incur a late payment fee. What is the purpose of setting-up automatic bill pay if you have to continually monitor and re-set the payment schedule?

I would like my payments deducted whenever I have a balance. This is just a scheme.

email notes:
Dear Roundtree, Ranae E CIV NMC CED, Ordnance Sys Eng & Mgt,

We are writing to you in response to your inquiry regarding your Account issued by HSBC Bank Nevada N.A. My name is Frank and I am happy to help you.

Please be advised that our Online Bill Pay Service will not automatically withdraw funds from your bank account each month. You must schedule and confirm all payments made to your account using the Online Bill Pay Service.

You are important to us and we appreciate your business.

Sincerely,

Frank
Union Plus Card Customer Care



Original Message Follows:
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You did not answer my question. I had already set up automatic bill pay. My balance had been paid off. The new charges did not automatically deduct.
Therefore if I at anytime pay off a balance and then make new charges do I have to continually renew automatic bill pay. In that case it really isn't that much of a convince. I think it's time to shop for a new card!!

-----Original Message-----
From: Union Plus Card Customer Care [mailto:customercare@unionpluscard.com]
Sent: Monday, July 27, 2009 1:27 PM
To: Roundtree, Ranae E CIV NMC CED, Ordnance Sys Eng & Mgt
Subject: Re: Billing/Transactions Questions(O010 L105) (KMM80332819I31069L0KM)

Dear Renae Roundtree,

We are writing to you in response to your inquiry regarding your Account ending in 2562 issued by HSBC Bank Nevada N.A. My name is Frank and I am happy to help you.

We can certainly understand your concern regarding payments online.

Please be advised that our Online Bill Pay Service will not automatically withdraw funds from your bank account each month. You must schedule and confirm all payments made to your account using the Online Bill Pay Service.

You may schedule recurring payments for up to 365 days in advance of today's date.

Please note, if any of your recurring payments fall on a weekend or a holiday, you will see those payments listed on the Select an Alternate Date screen before you receive the Confirmation screen. For each payment listed, select a new Payment Date. When you are done, click on Continue. The new Payment Dates that you choose will be in effect for these payments only.

At this time, our Online Bill Pay Service does not offer the option to pay your statement balance automatically each month. Please be assured that your request has been forwarded to the appropriate department for further consideration.

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Are you trying by Donno Posted Tue July 28, 2009 @ 8:44 AM to autopay a portion of a charge balance? Then when the account goes to 0, and you later make new charges, the following month no automatic payment occurs? Maye I got this wrong - if so I'm sorry. If I'm right, what the bank is doing makes sense - they wouldn't want to keep autopaying if your account has gone to 0 or negative. You might try calling them, if it is an option. Using email is convenient. But if you are having communication problems, speaking with someone is probably better. Reply