HOME SHARED LETTERS RATINGS MY PLANET COMMUNITIES MISSION SIGN UP!
Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

Channels
» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Newsletter

Sign up for PlanetFeedback's "Consumer Café" email newsletter!





Credit Card Issue

Posted Wed July 15, 2009 2:40 am, by Samantha C. written to HSBC Bank USA

Write a Letter to this Company  |  Rate this Company


On July 2nd I went to make a payment on my credit card that was due on July 3rd and was told that I would have to pay a $15 fee to process the payment or a $29 late fee would be assessed to my account. After arguing with the representive for 10 minutes, I paid my bill. On the 15th I called back about another issue but brought up the payment issue. I was told that if I pay my bill online I have to pay 3 days before the due date or I would receive a late fee or I could pay $15 and not receive the $29 late fee. I then asked if I sent a check and it was post-marked before the due date but arrived after the due date would I receive a late fee and the representive advised me that I would receive a late fee and that I should send my check 10 business days before the due date. I told the representive that I felt this policy was illegal and asked her if she felt that this policy would hold up in court and she refused to answer me. My understanding is that when you pay before the due date you cannot be assessed a late fee and that they cannot charge you before the due date to avoid a late fee.

To reimbursed the charge that was assessed to my account and stop following this policy.


Reply



Log In/Create an account | 44 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.

by Chris M Posted Fri July 24, 2009 @ 12:06 PM

I do not understand this card at all, as I have NEVER had a card that
varies so much to the point you would have two payments in a month
due, ever.

However, based on your responses, you seem to indicate that this is
the case. If that's true, I would cancel the card immediately. There
are 1000's of very good cards out there that are much more fair and
much more simple.

Reply
by Ben G. Posted Sun July 19, 2009 @ 1:50 AM

that you agreed to abide by when you signed up for your credit card?
Part of your right to choose which credit card you use, means you must
take responsibility for it, which includes abiding by the terms of
your agreement.

If you are unclear of what their policies are, ask them before you
sign your life away.

Otherwise we throw personal responsibility out the window.


Reply

Read!!!! by Samantha C. Tue July 21, 2009 @ 1:44 AM

I did read... by Ben G. Tue July 21, 2009 @ 11:41 AM

by dulynoted (aka duttycalls) Posted Thu July 16, 2009 @ 1:11 PM

The whole thing is that the money has to be posted as paid on the
account before the end of the date on the date it is due. If you fail
to do this then there will be penalties/late charges to pay.

However, I do agree that there should not be a $15 charge just because
the rep is posting it manually.
If you called 10 days prior to it being due would they still charge
you this $15?

Reply

If it says that's the policy... by franese Thu July 16, 2009 @ 2:14 PM

Not just for the rep by Samantha C. Fri July 17, 2009 @ 12:37 AM


The charge by MA Cunningham Sun July 19, 2009 @ 9:24 AM


Too bad the rep doesn't get to keep the $15 or any part of it thereof by dulynoted (aka duttycalls) Tue July 21, 2009 @ 2:15 PM

by franese Posted Thu July 16, 2009 @ 12:37 PM

It's your responsibility to know how much time it takes for payments
to post online. My card is through Bank of America and my due date
varies (based on the days of the month). If I forget to go online by
a certain time to pay my bill, I know that I have to call them and pay
a fee....or I can go to another website and get the bill paid on time
without a fee. But this was all my responsibility to find out ahead
of time.

And yes, even if send a check by mail and it postmarked ahead of
time....it does have to be received by the bank on time. You may feel
this policy is illegal but it is not.

Reply

by Chadg Posted Thu July 16, 2009 @ 8:32 AM

as much as i cant stand obama, maybe things will improve when the
credit card holders bill of rights goes into effect. it is ridiculous
to penalize you for paying on time, if they wanted payment sooner they
should have made the DUE DATE reflect that. once the CCBOR goes into
effect, CC co's will be required to give you 25 days to pay.

Reply


They DO give you 25 days to pay now! by MA Cunningham Thu July 16, 2009 @ 10:22 AM

I'm not looking for extra consideration by Samantha C. Thu July 16, 2009 @ 10:40 AM


You don't think by MA Cunningham Thu July 16, 2009 @ 11:50 AM

I have contacted them by Samantha C. Fri July 17, 2009 @ 12:42 AM


No guarantees? by MA Cunningham Fri July 17, 2009 @ 12:09 PM


I agree by Donno Sat July 18, 2009 @ 1:55 PM


If you have a cash flow problem by Donno Sat July 18, 2009 @ 1:52 PM


I agree! n/t by RedheadwGlasses Thu July 16, 2009 @ 1:12 PM

by Donno Posted Wed July 15, 2009 @ 7:44 PM

Schedule and pay your bills on time, and there are no fees. No drama,
no arguments, and best of all no fees.

My credit card company allows me to go in 2 days or more before the
payment is due to schedule a payment. But I schedule it weeks before
that, to be paid ON the due date. Works like a charm every time.

Most all banks and many utilities offer the last minute bill pay for a
fee - $10 or $15. I believe the rationale is you are taking a
representative's time, and that person has to be paid. It makes sense
anyway.

The representative's advice for sending a check is stock. The point
is, plan to get the check there a few days before the due date to
avoid a mail delay issue. Forget about jimmying the check's date and
all going to court and all this other stuff. Just pay it ahead of
time.

Lastly, my bank has all their online payment policies clearly stated.
Seems HSBC should also.

Reply

You cannot do that with this card by Samantha C. Wed July 15, 2009 @ 9:14 PM

I asked for this below, but let me be more specific... by Just Jeffrey Thu July 16, 2009 @ 11:29 AM

Not the OP but... by Kitty_Cat Thu July 16, 2009 @ 11:55 AM

Is it random? by Just Jeffrey Thu July 16, 2009 @ 4:26 PM


And we've seen letters by LadyMac Thu July 16, 2009 @ 6:27 PM

I get paper statements by Samantha C. Fri July 17, 2009 @ 12:50 AM

by Steelkitten Posted Wed July 15, 2009 @ 6:27 PM

I understand your concerns. I paid my credit card bill the day before
the due date but because it takes them 72 hours to process a payment.
even though the payment was there prior to the due date. Since this is
a gov credit card they don't charge a late fee but they contact the
dept you work for saying your payment is late. I agree this is bull.
Just because they are slow and not effective.

Reply

by Nate! Posted Wed July 15, 2009 @ 4:48 PM

Pay on time and avoid problems, it really is not that hard to do. Keep
accurate records of all CC transactions, that way you know how much
will be due on the due date. When you get paid, set that amount aside,
or plan ahead based on your past trends.

If you cannot handle it, use cash.
"If you play with the snakes you will get bit"
Cutting it so close will result in you pushing the limit and likely
getting hit with a fee.

Reply

by MA Cunningham Posted Wed July 15, 2009 @ 1:45 PM

It stands to reason that it takes a few days to get the payment to
them.

Look at it this way, even if you get Direct Deposit from your employer
to your bank, they still start processing anywhere from 3 to 7
business days before that.

Would YOU accept the "Well I postmarked it by your pay date!" excuse?

Reply


One job I worked at did that by Nate! Wed July 15, 2009 @ 4:46 PM


by RowdyRetailer Posted Wed July 15, 2009 @ 1:01 PM

Avoid the frustrations, and cancel your card, and start using cash.

If you play with the snakes, you will eventually get bit.

When you play with them, they own you, and you play by their rules.


Good Day

Reply

by Harleycat Posted Wed July 15, 2009 @ 8:52 AM

The payment must be in their hands, not just post marked, before a
certain time on the due date. The policy is not illegal and is
spelled out in your terms and conditions. If you want to avoid fees,
don't cut it so close.

Reply

They don't give enough time by Samantha C. Wed July 15, 2009 @ 1:32 PM


It is enough time by MA Cunningham Wed July 15, 2009 @ 1:47 PM


I agree. Good comments/advice. by RedheadwGlasses Wed July 15, 2009 @ 6:42 PM

Its not a rebulid account by Samantha C. Wed July 15, 2009 @ 9:06 PM


But here's the problem. . . by MA Cunningham Thu July 16, 2009 @ 10:15 AM

ok then answer this by Samantha C. Thu July 16, 2009 @ 10:48 AM


While it is crummy by MA Cunningham Thu July 16, 2009 @ 10:57 AM

I understand where you are coming from by Samantha C. Fri July 17, 2009 @ 12:58 AM


And HSBC is terrible about this by MA Cunningham Fri July 17, 2009 @ 12:12 PM

I have great credit by Samantha C. Fri July 17, 2009 @ 10:11 PM

Payment cycles? by Just Jeffrey Thu July 16, 2009 @ 11:21 AM

This is the answer I received by Samantha C. Fri July 17, 2009 @ 12:59 AM




Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2009 © All Rights Reserved PlanetFeedback.com | Web by Cicada