HSBC charges customers for mistakes instead of correcting them!!!

I received a phone call from HSBC & they removed all the charges & I'm
starting with a clean slate as of Feb., justr like none of this
happened & will be making regular payments again. They really restored
my faith in companies. Thank you HSBC.

You can choose to no longer use this credit card but you had better
pay it off first or your troubles will multiple greatly.

I agree that common sense would dictate that making a $590 payment on
a credit card with a $300 limit would raise a red flag or ring some
bells. But you are dealing with machines and they have no reason to
doubt your payment of that amount and actually neither does the person
who enetered it.
They do not know your account from anyone else's...they just see
numbers to enter and that's all.

I don't get how the title jibes with the body of the letter. You made
a mistake, so why should HSBC be to blame?

Is this a secured credit card? I didn't know there were $300 limits
anymore, which is what makes me think it's a secured card.

This report reminds me of the scene in Trains Planes and Automobiles
at the rental car counter. Steve Martin explains all the bad things
that happened to him, and the representative finally says "Oh boy,
you're *&$%#!ed."

This unfortunate incident was your fault, and you can't expect a
computer to have "common sense" and detect you are overpaying. Once a
payment is queued up electronically, there is a limited amount of time
before it can be cancelled.

While you say you are disappointed in the bank's business practices,
you were nice enough to not blame the bank for your error. The fees
you incurred are normal.

The thing to take away from this is to be very careful making payments
online. Every site I use has a verification screen that summarizes
the amount, date, and what accounts will be credited and debited. You
need to carefully examine this page before clicking "submit."

Credit cards aren't all they are cracked up to be. You may be better
off without it.

If the card has a $300 credit limit.....Then yes, I think a red flag
should have gone up and someone should have contacted this person. Of
course, with today's automation, a machine can not see these mistakes,
right? One more reason why humans are better than machines!

I understand your frustration, but I'm not really sure that putting an
algorithm in place that says "if the customer usually pays this much,
but then pays more don't take the payment" or something like that is a
great idea. Many folks, especially this time of year, will pay a lot
on a card knowing they are going to use it. And once the processing
of the payment has started, I don't know that they can effectively
stop it. My understanding is that it's all batched into jobs and
they'd have to stop a lot of other folks payments to be able to pull
yours back.

I'd caution against using "I'm not going to pay this card" as an
option. That can have some pretty painful long term effects.