HSBC Bank Middle East (Jordan & UAE)

Posted Tue May 29, 2012 12:00 pm, by . written to HSBC Bank USA

Write a Letter to this Company  |  Rate this Company

This is actually for HSBC Middle East (UAE & Jordan)

Had multiple incidents recently where the bank has charged me for fees that I wasn't aware of, if I didn't notice such fees on my statement, such fees would have just gone unnoticed.

Contacting the bank is almost impossible! no one answers the land lines or extensions. Sending requests for call back via the internet banking is useless because no one calls back! Some of the bank calling numbers on the website directs you to a call center that doesn't serve the country you're trying to call!!

Only way to get through is via email (if you know the manager) but only to go in circles!! it took me 4 months to reverse incorrect charges on my account !!!

I am extremely disappointed with such customer service and I'm looking around for an alternate bank!

1. Fix your customer service
2. have someone answer your phone lines.
3. Never charge people anything without their consent!!!

Log In/Create an account | 1 comments

del.icio.us      Digg this

PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.

depends on what those charges are for by PepperElf Posted Tue May 29, 2012 @ 4:14 PM I see you're in the UAE. Are any of the charges for international exchange rates? I ask cos, I've gotten those too. Also, when you call don't forget to consider the time shift. Your branch might be in the UAE but the call centers probably operate on American times. And... Oh the memories. Jebal Ali was OK but Dubai had wonderful shopping. First time I was there was back in hmm 97 or so. During Ramadan too. Of course back then the giant mall didn't have the ski slope yet. (Seriously what an awesome idea - skiing in Dubai!). Last time I was there though... it's surprising to see just how much a place can change in less than 10 years. The ski slope of course. And new stores. If you ever get back out there, check out the hotel that's attached to that mall. They have a wonderful spa there. Simply beautiful. *sigh* :-) Reply