Hungry Howies Disappoints

hello my name is David Morris. I am from hayward California and I have
somethnig to add to the menu. I tried this new creation with your
pizza. I will tell you all about how I did it. I was playing my
instrument for my school's basketball team in a band called pepband
for a basketball game. Usually we get your piza delivered to our
school. So I ordered two pepperoni pizza's. I took some green
jalapenos and spread them on top of the pizzas. I made it into a
sandwitch. With the pizza crust facing out. The first bite I took just
blew my mind away. It sent my taste buds to outerspace. I had some of
my other friends to try it and they could not believe on how good it
taste. The reason why I am telling you this creation that I put
together is because I think you should use this on your menu and see
how it could improve your buisness. Just advertise it to really put it
out there and make it noticeable. My email is
David.Morris90@yahoo.com. I give you this email in case you ever want
to reach me and discus on things.

yes it will be !!!! i just had a very similar situation happen to me .
then they also probably forgot to tellyou that you have 1 week to
redeem your pizza !! and when i called to redeem my "credit" was lost
. so they said sorry no recollection so no pizza .... then hung up on
me !!!! called back the manager refused to give me his name or store
number fir me to contact corporate offices . hung up on me again . i
waited half and hour , had my girlfriend call and ask to speak to a
manager and when he picked up he said this is manager bruce
pickerington . then i said to him i have your name now wghat is your
store number , he said lookit up online , i said i dont h ave a
computer right now , his response :" well guess you cant have it then
and hung up on me once again !!!! Hungry Howies will lose a lot of
business behind this bruce guy and this incident ... my cousin works
for the dispatch so this will be brought to light and reported upon ,
and my family also has used them for parties and events but will no
longer do so !!!

I think, HH, should offer a, "Get ten coupons, get a free Large pizza"
deal.

Here's why. When I go to to HH and order lets say Bell Peppers on my
pie, the portions are about 1/10 the actual vegi., Who wants to pay a
$1.45 for a vegi, they can on their way home pick up for $o.68 (here)
and not get enough of it on their pizza to enjoy? I say, HH, should
for the shortage offer a "get ten coupons get a large pie", promotion
going on. I would almost certainly bet as a result,when buyers know
thier getting something for spending all that money, business picks
up.

Why don't you pick up your own pizza! Then you have nothing to worry
about in the future...

Isn't it great how people justify poor service. Wake up and take care
of your customers. First time or tenth time, it's still poor service,
and needs to be corrected.

Well, to start, the customer should have called in the complaint her
self but still showed the pizza to the driver to verify her complaint.
The customer did not tell what day or time that this happened. Which
can be a factor in the complaint not making its way from the driver to
the manager. This is not to justify the pizza condition but to justify
the driver in this. If it was during a busy time in a very populated
area, then the driver might and probably had multiple deliveries on
board. This customer could have been the first stop out of four. This
would delay the drivers arrival back to the store by almost 45 to 55
minutes and it is quite possible that the driver could have forgotten
by then. Especially if it is during the busy time and he walks back
into the store just to be sent out right away with another 3 to 4
deliveries. That is why the customer should always phone in their
complaint and talk directly to a manager. Also, do not assume that
eveyone has a cell phone. Cell phones are NOT required nor furnished
by the store. Though very useful while delivering, they can get
expensive and with the rising cost of gas, can make this job very less
profitable for the driver. these are just a few things to keep in mind
when the time arises when you need to call back for a complaint, or
also, when evrything about your experience is great and it is time to
tip the driver. Which is why they do this job. It is not for the 6.50
an hour that they get paid in which two to three of those hours a
night are lost to rising gas prices. Just a little helpful info from
someone who knows.

I'm so happy to hear you "alerted the driver before he got too far".
(I hate to imagine what would have happened had you not.) But
seriously, it IS good that you checked and that he acknowledged the
problem as best he could under the circumstances.

Would delivery customers be willing to help pay extra for their orders
to maintain and pay for cell phone service for delivery drivers?

When the driver left, you should have took it upon yourself to call
the store to speak to someone and double check.Also, you can refuse a
pizza.You should have asked specifically for the MANAGER and if the
person who offered you the 3 dollars refused or said he was the
manager, you should have asked him for the AM or DM or franchise
managers number.

This is a good letter but I honestly do not understand why, if it was
the first time you had a problem, and it was also eventually
rectified, you didn't just let it go. I see no reason for a letter to
corporate over something that was taken care of.