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Shady billing from IED phone services
Posted Fri September 5, 2008 12:00 pm, by wanda w. written to ied telephone services
Today on 9-5-08 at 2pm I went on line to pay my Verizon home phone I notice a charge of 19.95 for unlimted long distance which was not there last month.
I immediately called Verizon and she informed me it was added by ILD telephone services and gave me a number 800 433 4518.
I called them and spoke to someone who could not give me a satisfactory answer,so I asked to speak with her supervisor.
I then spoke to someone who gave me as the contact person who authorized this transaction.
She gave me my address,phone number ,DOB,my mothers maiden name. I told her I do not care about the info you have I did not authorize anything.
She said right away the 19.99 would be taken off. I then asked her if she could send me documention of when this was done and by whom.
Her responce was it was done over the internet and someone may have keyed in the incorrect phone number at their office.
I want my 19.99 charges deleted as promised and not charged again for this service. I am 100% sure it was not me who ordered this service as we make any and all long distance calls using our cell phone which is free. We have not had long distance service for over 10yrs.
I have never heard of ILD telephone services.
Return my money and remove from Verizon the charges.
I'd also just wanted as many people as I can know about this shady billing pratice.
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For them to have your mother's maiden name this is information only found when you give it...which can mean that they "borrowed" your information for their company and tried to slam you with a LD phone service.
I know AT&T land line has to offer a LD carrier and if you did not choose one, one was chosen for you. This had to be done last year if I remember correctly...and they assigned me a LD carrier, I called them had them remove it and also called the LD carrier to make sure they knew I was not taking their very high priced service.
But this company sounds like they did this only by obtaining information via credit reports probably which is legal if said customer is applying for service.
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by SusanB Posted Mon September 8, 2008 @ 3:11 AM
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To get a better understanding of what this company does, go to www.ildteleservices.com and read, under Top Quetions, "What service does ILD provide".
As a telecom billing analyst I advise everyone to review their phone bills every month in order to detect these types of billings.
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the slamming practice that cropped up several years back where smaller companies were switching people's carriers?
Sometimes if you are getting info, even on Monster.com, and you don't pay attention, there are little screens that pop-up in between and if you don't check "No Thanks" it sends all your personal information to that 3rd party. Sometimes they are sneaky about it and it will default to the "yes" response and if you're just clicking through and not paying close attention to what you're responding to, you inadvertently authorize a legitimate company to send all your personal information over to another organization.
But I agree, in this day and age, it shouldn't be happening!
I wonder how many people companies like this "take" for hundreds of dollars before they realize they've been scammed like this? It truly is a scummy business practice.
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I haven't had a chance to call Verizon, but I am on Monday first thing! I cannot believe this is happening in this day and age.
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yes, and no
by SuzieCat Mon September 8, 2008 @ 4:36 PM
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Verizon should have helped you more. I just had this happen to me as well and Qwest was more helpful than Verizon. Qwest said this was another case of "slamming" and they have a process of working with the PUC (Public Utilities Commission). Qwest removed the charges and they said they'd deal with the fraud complaint. It happens often enough that they have a system in place to deal with this. Verizon should as well.
I think you should contact Verizon again, let them know what you found out, and find out if there's any kind of a block you can put on your account so this can't happen again.
Good for you for being vigilant! Imagine if you hadn't opened your statement and just let automatic payments take care of it for you!
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"cramming"
by melissa h. Tue September 8, 2009 @ 12:27 PM
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