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Bill R.



My Companies

I've written letters to the following companies.
é   Delta Air Lines
é   Publix Super Markets
é   Intercontinental Hotel Group
é   Lowe's
é   Jack Link's
é   Bistro 71
é   Bistro #71 @ Smithville Regional Hospital
é   Sage Telecom, Inc
é   Brookshire Brothers, Ltd. (East TX, So. LA only)
é   Walmart


My Shared Letters

é   Improve treatment of our soldiers, Delta (Posted 11/19/09)
é   Groom's Cake (Posted 10/24/09)
é   Excellent Experience (Posted 10/19/09)
é   Associate named Trey (Posted 9/10/09)
é   Speed of service (Posted 8/14/09)
é   Bill R. (Posted 6/16/09)
é   Timely receipt of rebate (Posted 6/8/09)
é   22 minutes start to finish (Posted 5/9/09)
é   Exceptional Food (Posted 9/5/08)
é   Food quality (Posted 9/4/08)


My Comments

é   Since you ask (Posted 11/19/09)
é   Great results! Thanks! (Posted 11/18/09)
é   Mission accomplished (Posted 11/18/09)
é   Consistently inconsistent (Posted 11/18/09)
é   we are taking action (Posted 11/16/09)
é   Good news (Posted 11/16/09)
é   The article is fascinating. (Posted 11/16/09)
é   trying to create your own lunch combo even though they had already told you that you were too late to order it. (Posted 11/16/09)
é   They got wowed....... (Posted 11/15/09)
é   What a Waitress! Seen service like this? Not lately! (Posted 11/13/09)
View All Comments


My Special Interests

é   Being a member of the PlanetFeedback "Advisors Club
é   Rating, reviewing, or critiquing company "contact us" forums on their websites
é   Serving as a PlanetFeedback "mystery shopper" and periodically run spot checks on customer servic
é   Making myself available to companies for online or offline focus groups to help them improve products or customer service
é   30 years in Hospitality Management





My Blogger

by Bill R. Posted Wed September 16, 2009 @ 9:01 PM

Fellow PFBer's
AOL is my Internet providor.
When I try to access blogs on the PFB site my computer locks up.
Anybody out there on AOL have that problem and or any idea on what I can do
to remedy the problem?
Thanks.
BillR.

Reply
by Bill R. Posted Tue June 16, 2009 @ 10:10 PM

For those of you that read the letter about mattress rotation here's the
unvarnished hotel way of handling this task I found floating around:

How to take care of your mattress

New mattresses have a six month break in period. During this period your
mattress should be rotated every two weeks to minimize local compacting of
the comfort layers. You cannot help but notice how thick today's mattresses
have gotten. This thickness is made up of comfort layers that will have a
tendency to settle. This settling is referred to as "body impressions" and
is not considered a manufacturer's defect. Rotating your mattress allows
you to use both sides and will reduce the effects of body impressions. This
body impression, if allowed to get out of hand, will be most evident on the
side of the bed where the phone user would side while on the phone.

In order to properly maintain your mattress, in addition to rotating follow
these simple rules:

Make sure that your mattress and box spring are properly supported. Without
proper support your new mattress will begin to sag after just a few months.
All queen or king frames should have at least six legs and one should be in
the center.
Box springs do not show wear but they do wear out. If your box spring is
old it should be replaced when you get a new mattress.
No jumping on your new mattress
Do not allow your mattress to get wet
Do not bend your mattress. King size mattresses are built with a hinge that
allows them to be bent slightly for tight deliveries.
Keep you mattress clean. A mattress pad is recommended. A soiled mattress
may void your warranty.
After the initial six months your mattress should be rotated every few
months to continue even wear.
Proper Mattress Rotation
To rotate your mattress you must first locate the label that has been sewn
on your mattress by the manufacturer. This label is useful as a point of
reference in the rotation of your mattress. On delivery the label is placed
at the foot of the bed, with the label face up. To start a proper rotation
of your mattress follow these simple procedures.

The first position is with the label face up at the foot of the bed. This
is how the delivery people will leave your new mattress.
The second position is to turn your mattress 180 degrees and flip it over.
The label will now be at the head of the bed face down
The third position is to rotate the mattress 180 degrees so now the label
is still in the face down position, but is now at the foot of the bed.
The next rotation is to flip the mattress over and rotate 180 degrees so
that the label is now face up at the head of the bed.
The final rotation is to rotate the mattress 180 degrees so that the label
is now at the foot of the bed face up, the position that started the
rotation.

Reply






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