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Ector a.

I am a professional business person who has more than 25 years experience in evaluating and writing about customer service. I was trained extensively in customer service early in my career and hold businesses to the same standards I have been held to over the years. I also have a very good understanding of what consumers want when it comes to service. As a writer, I enjoy sharing my own customer service experiences and am just as eager to write about a positive experience as a negative one. Whenever I feel it it might make a difference, I include practical suggestions for improvement.


My Companies

I've written letters to the following companies.
é   Sublet.com and Spyder Web Enterprises
é   Sublet.com
é   CVS
é   Burger King
é   TiVo


My Shared Letters

No shared letters


My Comments

é   Re: When Companies Respond (Posted 9/11/06)
é   Re: Suggestion Box - Company Responses (Posted 3/16/06)


My Special Interests

é   Talking to the "media" about your experiences with key products
é   Being a member of the PlanetFeedback "Advisors Club
é   Submitting video or audio testimonials to the site about products you care about
é   Authoring a dedicated blog or "column" on PlanetFeedback dedicated to a certain issue
é   Rating, reviewing, or critiquing company "contact us" forums on their websites
é   Serving as a PlanetFeedback "mystery shopper" and periodically run spot checks on customer servic
é   Making myself available to companies for online or offline focus groups to help them improve products or customer service
é   Consumer customer service





My Blogger

No Comments






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