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Back_n_TX

My Website

My Companies

I've written letters to the following companies.

é	CVS
é	Verizon Wireless (Cell Phones)
é	AT&T
é	Stop & Shop Companies, Inc.
é	Bennigan's
é	VCA Animal Hospital
é	Planet Fitness
é	Boston Globe
é	United Parcel Service
é	Best Buy

My Shared Letters

é	Acknowleding the value of lost lives (Posted 4/22/13)
é	New Customer, Happy Customer (Posted 2/20/09)
é	Another cell phone nighmare (Posted 1/18/09)
é	Thanks(giving) at Stop & Shop (Posted 11/26/08)
é	AWESOME, AWESOME, AWESOME (Posted 9/17/08)
é	RIP Bennigan's (Posted 7/29/08)
é	A Great Veterinary Experience (Posted 7/28/08)
é	When a cold shower doesn't help the situation (Posted 7/22/08)
é	The subscription nightmare (Posted 5/19/08)
é	Great Job of Providing Options (Posted 3/12/08)

My Comments

é	Re: A loyal customer of almost 13 years in dire need of your professional assistance (Posted 5/22/13)
é	Re: WM Customer Service Complaint (Posted 5/20/13)
é	Re: double charging (Posted 5/15/13)
é	Re: Billing dispute (Posted 5/14/13)
é	Re: Identity theft, thanks to you (Posted 5/14/13)
é	Re: Your CEO is disgusting! (Posted 5/9/13)
é	Rick Perry (Posted 5/2/13)
é	Re: No fraud protection (Posted 5/1/13)
é	Re: Terrible Credit Card Service (Posted 4/30/13)
é	Lawsuits (Posted 4/26/13)

My Special Interests

é	Talking to the "media" about your experiences with key products
é	Being a member of the PlanetFeedback "Advisors Club
é	Moderating or actively participating in PlanetFeedback discussion forums
é	Periodically responding to customer satisfaction surveys about brands, products, or services
é	Authoring a dedicated blog or "column" on PlanetFeedback dedicated to a certain issue
é	Rating, reviewing, or critiquing company "contact us" forums on their websites
é	Serving as a PlanetFeedback "mystery shopper" and periodically run spot checks on customer servic
é	Making myself available to companies for online or offline focus groups to help them improve products or customer service
é	Customer service. I've been involved in customer service management for over 12 years, and I think I have a good idea of what it takes.

My Blogger

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