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Sava

I am a 29-year-old freelance writer/editor and work-from-home mom. I'm very opinionated, and not ashamed to admit it! I do, however, try to be fair and constructive with any criticism. I enjoy the PFB forum as a way to share my views and hear others' perspectives on consumer products.


My Companies

I've written letters to the following companies.
é   Cingular Wireless (now ATT Mobility)
é   McDonald's
é   Pillsbury Company
é   Wal-Mart
é   Publications International Ltd
é   Vicks
é   Avon Products
é   Binney & Smith Inc
é   Ford Motor Company
é   First Premier Bank Visa


My Shared Letters

é   Cingular's poor customer service (Posted 6/13/07)
é   McDonald's worker salvaged a potentially negative eat-in experience (Posted 11/25/06)
é   Toaster Strudel icing packets (Posted 11/13/06)
é   Faded Glory products are poor quality (Posted 11/4/06)
é   WONDERFUL example of customer service! (Posted 6/5/06)
é   Milliliters....Teaspoons...Vicks, Help Me Out! (Posted 6/3/06)
é   Avon eyeliner - fantastic! (Posted 6/1/06)
é   Crayola - exceeding expectations! (Posted 6/1/06)
é   Ford mechanics don't know what they're doing! (Posted 5/31/06)
é   Credit card won't post my last payment even though the check cleared my bank 11 days ago! (Posted 5/30/06)


My Comments

é   I thought this was a well-written letter! (Posted 1/10/08)
é   Re: Olympus, Please Help Boost My Soldier's Morale (Posted 7/5/07)
é   Internet coupons (Posted 7/4/07)
é   THERE IS NO DECEPTION!!! (Posted 7/4/07)
é   Re: Where's the DVD Player, Walmart? (Posted 7/4/07)
é   Re: DirecTV Should Replace Defective DVR (Posted 7/2/07)
é   Re: Failure of Communication Between USAirways and Customers (Posted 7/2/07)
é   This would have been an important part to include in your letter (Posted 7/2/07)
é   Re: Service Just Keeps Getting Worse! (Posted 7/1/07)
é   Re: Ruby Tuesday - Experience Far From Satisfactory (Posted 7/1/07)
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My Special Interests

é   Talking to the "media" about your experiences with key products
é   Being a member of the PlanetFeedback "Advisors Club
é   Periodically responding to customer satisfaction surveys about brands, products, or services
é   Rating, reviewing, or critiquing company "contact us" forums on their websites
é   Serving as a PlanetFeedback "mystery shopper" and periodically run spot checks on customer servic
é   Making myself available to companies for online or offline focus groups to help them improve products or customer service
é   I have worked as a Secret Shopper in the past. I also have experience in retail management as well as restaurant work in a supervisory capacity, so I've been on both sides of the fence.





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