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BarbaraT
My Website

I've been on every side of the customer service equation - consumer, lowly clerk, middle management and now company owner. I hope that I bring all the value of those past experiences to the table when providing and receiving customer service.


My Companies

I've written letters to the following companies.
é   Mattel
é   Peter Piper Pizza
é   Arby's Inc.
é   Firestone Complete Auto Care
é   Verizon Local Telephone (and FIOS)
é   Albertson's
é   Target
é   McDonald's
é   Circuit City
é   Whataburger, Inc.


My Shared Letters

é   Poor Wingless Pixies! (Posted 7/25/08)
é   Slave to the Machine? Know your own check acceptance policy, Albertsons. (Posted 4/14/08)
é   Peter Piper Pizza Has New Fans! (Posted 4/6/08)
é   Don't put it on the menu if you don't serve it anymore! (Posted 3/9/08)
é   Firestone Auto Repair Deceptive Practices (Posted 11/26/07)
é   Do it right the first time, Verizon (Posted 11/6/07)
é   Thanks for Getting Rid of Affinity Cards! (Posted 11/4/07)
é   Target's Starring Me Microphone Frustrating to Use (Posted 11/1/07)
é   McDonald's Poor Training Methods Let the Staff Down (Posted 6/18/07)
é   Circuit City Saved My Sanity! (Posted 5/27/07)


My Comments

é   Re: Please Listen to Your Customers, Always (Posted 8/5/08)
é   Re: Please Intervene in My Target REDcard Application Process (Posted 8/5/08)
é   Re: Drive-thru "service"? (Posted 7/26/08)
é   Language (Posted 7/22/08)
é   Refilling subscriptions in a timely manner (Posted 7/20/08)
é   My child tests just fine, thanks. (Posted 6/24/08)
é   Re: FAILING STUDENTS (Posted 6/24/08)
é   Naps (Posted 6/17/08)
é   Better at their jobs (Posted 6/17/08)
é   Nothing wrong with providing, but you can't make the kids like it (Posted 6/17/08)
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My Special Interests

é   Talking to the "media" about your experiences with key products
é   Being a member of the PlanetFeedback "Advisors Club
é   Periodically responding to customer satisfaction surveys about brands, products, or services
é   Authoring a dedicated blog or "column" on PlanetFeedback dedicated to a certain issue
é   Serving as a PlanetFeedback "mystery shopper" and periodically run spot checks on customer servic
é   Making myself available to companies for online or offline focus groups to help them improve products or customer service
é   Parenting, books, fabric, sewing





My Blogger

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