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James C.
The Scorecard:
Complaints 9
Compliments 2
Suggestions 3
Responses 4/14
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Oakland Athletics: 0 (positive resolution of complaint)
Krispy Kreme: -1 (no response to complaint)
General Mills: +2 (positive response to compliment)
PlanetFeedback: -3 (no response to complaint nor to suggestion)
Pepsi-Cola: 0 (positive resolution of complaint)
Sprint: -1 (neutral resolution to complaint)
Bank of America: -3 (no response to 3 complaints)
AutoZone: -1 (neutral resolution to complaint)
SHARED LETTERS 
