Another thought to consider when contacting a customer service line about a
complaint or issue you have...

Ask if you can record the conversation. Do not just record the call as you
most likely will be in violation of state law-(in most states it is illegal
to tape a conversation without the other person's express verbal consent).
Ask them if you can tape the call and if they agree inform them that you
are starting the tape and are recording the call. Be sure to include the
date and time of the call on the tape. The bottom line here is that this
truly protects both the customer service person and you as you both have an
accurate and detailed record of your call. If they can record your call for
training purposes, you should be able to record the call for information
verification purposes. Let me know your questions or thoughts about this
suggestion-just one more way to get the right information so you can
proceed to get your complaint or issue effectively and properly resolved!
From Harold at HaroldSays-Changing the way America does business!

If you are prescribed a medication and you can not afford to pay for it,
and you can prove the fact that you can not afford it, pharmaceutical
companies have compassionate care or patient care programs where you can
get your medications at no cost. You do need to complete some paperwork
with your doctor however if you need the medication, can not afford it, and
you can get it for free, it is worth the time to get the paperwork
completed. If you have any questions about your pharmaceutical company and
who to contact about their patient care program, let me know. I would be
delighted to help you if I could.

Thank You.

To YOUR good health!

Harold Cameron
Chief of Helping People
HaroldSays

When you have a complaint or issue with a company such as Adelphia or Dell
Computers regarding their product or service ALWAYS get the person's name
or ID number you speak with when you call customer service.

Start the call out on a friendly tone and ask them for their help. And as
an "oh by the way, I did not catch your name?" The agent will tell you. You
will need this information if you have to follow up again with the company.
I would recommend you try customer service two or three times to get help.
If after your third attempt you can not get your issue resolved then
contact someone in the President's or CEO's office. Again, get the person's
name you speak to. If possible get a fax number and email address as well.
If you are legally right in your cause, and you are "right' in pursuing
your cause, DO NOT QUIT! If you do not quit and you are right-you will
prevail! I have posted some more helpful tips on my blog at my my3cents.com
profile as well. Hope this helps! Harold