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Susan C.

Passionate about life - I care deeply about everything! :)


My Companies

I've written letters to the following companies.
é   Big Bubba's Bad BBQ


My Shared Letters

é   Big Bubba's Bad BBQ Discriminates Against Coupon Users (Posted 4/28/08)


My Comments

é   ...I mean DELICATE... haha! (Posted 8/21/08)
é   I tell you what, I'll never post a bad restaurant experience here again... (Posted 8/21/08)
é   Just an example...but a sincere "Sorry" or a smile, maybe? (Posted 8/21/08)
é   I'll know better next time... (Posted 8/21/08)
é   THE SERVER WAS RUDE! (Posted 8/21/08)
é   Sorry, you just had to be there... (Posted 8/21/08)
é   The real problem was how server handled situation... (Posted 8/21/08)
é   Poor Service Based On Coupon Use By Customer? (Posted 8/21/08)
é   WRONG! IT WAS IMPORTANT, BUT ALSO LATE! =) (Posted 8/21/08)
é   =Just poor service in general!= (Posted 8/21/08)
View All Comments


My Special Interests

é   Talking to the "media" about your experiences with key products
é   Being a member of the PlanetFeedback "Advisors Club
é   Submitting video or audio testimonials to the site about products you care about
é   Moderating or actively participating in PlanetFeedback discussion forums
é   Periodically responding to customer satisfaction surveys about brands, products, or services
é   Authoring a dedicated blog or "column" on PlanetFeedback dedicated to a certain issue
é   Rating, reviewing, or critiquing company "contact us" forums on their websites
é   Serving as a PlanetFeedback "mystery shopper" and periodically run spot checks on customer servic
é   Making myself available to companies for online or offline focus groups to help them improve products or customer service
é   I have been a "mystery shopper" for 2 years, and have critiqued many retail outlets of all kinds. I have done clerical and communications work for several fields, including healthcare, eduction, and food service/hospitality. I have a special interest in how "customer service" is presented by various companies and individuals, and have made improvements in customer service for several of the companies I have worked for. Special interests/areas of expertise in my life are media such as books/movies/music, pets & animals in general, cooking, and travel!





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