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robert p.



My Companies

I've written letters to the following companies.
é   PayPal.com
é   Office Depot, Inc.
é   Staples
é   Bank of America
é   Capital One Financial
é   Home Depot, Inc.
é   Best Buy


My Shared Letters

é   Thank you Office Depot (Posted 11/5/07)
é   Staples Now Demoted to Emergency Use Only (Posted 11/4/07)
é   You are about to lose a good 3 year customer (Posted 8/24/07)
é   Turning away potential business? (Posted 7/27/07)


My Comments

é   I am glad (Posted 11/5/07)
é   manager over the phone (Posted 11/5/07)
é   very true (Posted 11/5/07)
é   incorrect (Posted 11/5/07)
é   I did mention it (Posted 11/5/07)
é   she could have done SOMETHING (Posted 11/4/07)
é   Re: Staples Now Demoted to Emergency Use Only (Posted 11/4/07)


My Special Interests

é   Talking to the "media" about your experiences with key products
é   Being a member of the PlanetFeedback "Advisors Club
é   Periodically responding to customer satisfaction surveys about brands, products, or services
é   Rating, reviewing, or critiquing company "contact us" forums on their websites
é   Serving as a PlanetFeedback "mystery shopper" and periodically run spot checks on customer servic
é   Making myself available to companies for online or offline focus groups to help them improve products or customer service





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