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Talking to the "media" about your experiences with key products
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Being a member of the PlanetFeedback "Advisors Club
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Submitting video or audio testimonials to the site about products you care about
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Moderating or actively participating in PlanetFeedback discussion forums
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Periodically responding to customer satisfaction surveys about brands, products, or services
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Authoring a dedicated blog or "column" on PlanetFeedback dedicated to a certain issue
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Rating, reviewing, or critiquing company "contact us" forums on their websites
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Serving as a PlanetFeedback "mystery shopper" and periodically run spot checks on customer servic
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Making myself available to companies for online or offline focus groups to help them improve products or customer service
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I have worked in Technical Support over the past 12 years. I have also noticed a large downturn in the levels of customer service and support offered to American consumers over the years for the sake of higher bottom lines. I think a balance needs to be struck between ensuring a company's profitability while maintaining customer loyalty.
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SHARED LETTERS 
