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iarthur

T-Mobile disgusting service!


My Companies

I've written letters to the following companies.
é   sams club Attention: Rosalind G. Brewer
é   keurig - Michelle Stacy, President, Kathy Kelly, director of customer service
é   T-Mobile USA, Inc.
é   United Airlines
é   Time Warner Cable
é   Staples
é   Apple Computer Inc


My Shared Letters

é   Angry Sams Club Loyal Client (Posted 10/2/12)
é   Discouraged, outraged and dissatisfied long term clients (Posted 6/13/12)
é   Please show me I am worth taking the time to correct these issues and retain a loyal client. (Posted 5/15/12)
é   Please show me I am worth taking the time to correct these issues and retain a loyal client. (Posted 5/15/12)
é   Honor the committment made to me when making a purchase about a replacement (Posted 10/3/10)
é   After 20+ years I really wanted to go back to a Mac and it turned out to be a disgusting experience! (Posted 9/12/10)


My Comments

é   apple purchase (Posted 10/3/10)


My Special Interests

é   Talking to the "media" about your experiences with key products
é   Being a member of the PlanetFeedback "Advisors Club
é   Submitting video or audio testimonials to the site about products you care about
é   Moderating or actively participating in PlanetFeedback discussion forums
é   Periodically responding to customer satisfaction surveys about brands, products, or services
é   Authoring a dedicated blog or "column" on PlanetFeedback dedicated to a certain issue
é   Rating, reviewing, or critiquing company "contact us" forums on their websites
é   Serving as a PlanetFeedback "mystery shopper" and periodically run spot checks on customer servic
é   Making myself available to companies for online or offline focus groups to help them improve products or customer service
é   As a 25+ year veteran in the hospitality and customer service business I have a complete understanding of what service should be. In this challenging economy I would hope every business owner takes this into consideration.





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