Where have the manners gone?
by SiouxFan - Posted Wed February 14, 2007 @ 11:42 PM
Ok, so I said I'd do a post about this. And I'm only gonna complain about the employee aspect because some people think that employees really don't matter.
For example, I say 'Hi' to people when I'm working and I think it's downright rude for the customer to look up at me and then ignore me. Is it so hard to say 'hi' back? I'm not going to ask for your life story, all I want is a simple acknowledgement. After all I am handling your return/exchange here.
And a little common courtesy would help too. If you are on the phone, WAIT UNTIL YOU ARE DONE before going through a lane or basically speaking to me. It's rude and I'm sure you wouldn't like it if I were on the phone during the entire transaction.
And if an employee goes out of their way for you, thank them! I once had to run all the way to the back of the store to grab something for a customer AFTER the store had closed and considering I'm not supposed to leave my area, but did I get a thank you? Of course not. Maybe that's why customer service seems nonexistant to some. Maybe employees are just tired of being 'expected' to do things out of their job duties.
And if I say 'have a nice day' I expect to hear a 'thanks, you too' even if you don't mean it. It's just common courtesy.
In conclusion, if people could just look past the nametag and uniform and actually treated employees like the humans they are, I think we would see a substantial increase in work ethic.
P.S. Read my reply "Let's Round 'Em Up" below and tell me what you think!