Re: Angry Cici's Manager
by Giselle - Posted Fri February 23, 2007 @ 7:34 AM
My 2 cents:
This is my first comment on this letter. When I initially read the letter, I thought the OP had asked for a to-go box for food that was physically ON the buffet. See, when I was in college, I worked at a very large pizza chain and if someone wanted a special pizza, like say double anchovies with spinach, we prepared the pizza and put it on the buffet so that the person asking for it could enjoy as well as any other interested patrons. I wondered why the letter didn't specify where the food was and then I realized "this letter is meant for CiCi's, who will understand, and NOT the PF posters"! Duh!, sometimes I forgot myself. Anyway, after reading many of the responses here, I came to realize that at CiCis, you can request a special pizza and they will bring it to your table for you (and your dining mates) to enjoy, all for the price of the buffet. Thats pretty cool! I think CiCis pizza SUCKS but still, that is pretty cool of them because if it was MY shop, I would have specific type pizzas on the buffet and anything else specialized would have to be paid for. But I digress. Anyway, I think instead of asking for a to-go box, the gentleman should have said "may I have a to-go box for my double pineapple with green beans" pizza since there is plenty leftover, you can't put it on the buffet and its a shame to waste it". I cannot and DO NOT believe that Cici employees aren't met with this same question/scenario on a daily basis. The manger response was WRONG, just plain wrong. And any customer who asks for a district manager's phone number or corporate's should be given that information without hassle or attitude. Also, I think the policy of "no to-go" should be posted. Not just for the customers' convenience but also for the employees' convenience and sanity as well. If I worked at CiCi's in any kind of "managment with power position", I would suggest that specialized pizzas go on the buffet directly and/or that patrons can pay a couple dollars extra or however much, and have the option of the pizza being given directly to them and any leftovers can be taken home. That way, customers are happy and food waste is kept to a minimum. Oh and I think the letter writer has been very gracious and mature in his responses here (at least the ones that I read) in light of how obnoxious some PF posters have been to him. Kudos to the letter writer.
2 cents deposited.