John - I just bought a new house (well, new to me any ways) and it needs some changes. I don't have the background you do, so it's been a steep learning curve. When I find a store that offers me good prices, good quality and (generally) fine service, I tend to stick with them. Home Depot does that for me. It would be a shame to write off an entire chain for the actions of one employee. Think about it - would you or your employer respond positively if someone said that to you? I am unclear on your complaint as to whether you spoke to a member of management. That would probably have been the best way to ensure your complaint was heard.

I agree you have a valid complaint, but you lost me with the scroogey old men comment. I hate to say this, but I think it cheapens your complaint. Not that you don't have a right to be angry - you just shouldn't write complaint letters when you are angry. Besides, what's going to happen if the recipient of your complaint is one of those "scroogey" old men and he reads that you just suggested he should be put out of his misery? Where is your complaint going? Probably in the trash.

Good luck, John. As I said, I think your complaint is valid, but you should rewrite it when you're less angry. Or perhaps you should just call the store and speak to the manager.