I'm sorry, maybe I'm missing something...where in this letter does the OP call himself a "loyal customer"? I can see "steady customer" but I don't see "loyal customer". There is a discussion at the bottom of this thread regarding the OP calling himself "loyal" but leaving with one incident. I just can't see where he called himself loyal to HD. Maybe I'm missing something. But, if not, there is a world of difference between steady and loyal.

JMHO

Oh, and hi again all! :o)