Here, if Ikea makes a mistake and you have to return a product, they will give you money for gas expenses if you had to drive at least a certain distance. So, really, it's not THAT crazy of a request for Ikea to pay his gas. The company itself DOES have that policy. According to BF (Recovery/Returns manager for local Ikea), things just aren't done in the USA like they are in Europe. Pity. :S