A couple of questions:

1. Did you buy this car new or used? I'm not seeing this info in your post.

2. How long ago did you buy the car?

3. What is the problem, and is it completely covered by the warranty? We took our van in just before the warranty expired and the service manager was in complete awe of the Chrysler warranty we had in our hands. It basically covered every component except gas, oil, and tires. We had read the warranty carefully before we scheduled the service appointment--if it wasn't covered, we'd go to an independent shop.

Are you sure that the repair would have been covered under the warranty?

I agree that the service personnel should have let you speak your piece and should not have assaulted you.