Re: Damaged Electric Range
by Sam Jefferson - Posted Thu April 12, 2007 @ 11:27 PM
i wanted to clear up some controversy and the absolutely childish behavior being demonstrated here. i've read a few messages like this one and it demonstrates nothing more than a lot of behavior that drives others away from using services like this website.
i work indirectly in the appliance industry and deal with situations like this regularly.
To Gino, Venice, Red.,
What this Lee is explaining seems correct. the appliance may have physical damage, but this is something most appliance makers won't cover under warranty. I believe what was being said is that some appliances are sold scratch and dent. these appliances are not available to be serviced under the regular warranty - PERIOD!
If the product was to be sold new and arrived damaged then the reseller needs to take responsibility for it. This is where Eldora is wrong is trying to force the issue through maytag. She should be returning it to the reseller. Why she isn't is not known. She doesn't say. But this is absolutely why the appliance maker doesn't deal with such problems.
it is possible that maytag might cover the damage, but you're correct in not going to them first. they should go to the reseller first and the item would be exchanged. thanks for not retaliating.
to all of you,
if you want to drive people from this website you are doing a good job of it.