Get a life! Your issue sounds like it has nothing to do with the actual product. Or maybe you used a product or relaxer 2 to 3 weeks prior and the Pantene aggrevated the situation. I've been using Pantene for over a year and I have some of the most fragile relaxed hair there is and I have never had an issue with my hair being so tangled that it took 10 hours to detangle. Burn Marks, Come on! Stop being a drama queen. I can understand having an allergic reaction to a shampoo or conditioner because I have had plenty of those. Do you really expect anyone to believe this nonsense story. If you had such a bad experience with the products in the past, why be stupid enough to use them again.

You should be ashamed, not Proctor & Gamble. I wouldn't be surprised if you worked for the competitiion. This sounds like the type of nonsense they would write.