Re: our horrible stay
by calm - Posted Tue April 17, 2007 @ 9:24 PM
Yeah, that would have upset me too. I think that what would upset me the most is the sense I would have gotten, from the 20-minute wait and the "We're very busy" response, that this wasn't a big deal to the hotel.
But I'm not sure why, after dealing with the issue on the spot, you are now trying to get more. If it wasn't enough for them to comp the room, why didn't you bring it up with them then? Or at the very least, when you checked out? If I were the person dealing with you on behalf of the Tropicana, and you contacted me after I thought we'd dealt with the matter to ask for more, I would be wondering whether you would be asking for something else even if I gave you the written apology and the free stay.
The hotel already knows what you think of the maintenance and housekeeping staff (and why that's what you think), and I would imagine that the people running those services have heard about it. And I suspect that you are not losing enough money in the right places for them to be desperate enough to keep you as customers that they'll bend over backwards to satisfy you. So if you do not think they handled the problem well, then seriously: go to the Trump. Problems happen everywhere, but the way they're handled can make a big difference.