"In 1980 I guarantee you they snail mailed people statements every month"

Guess what, darlin'?

It isn't 1980 any longer and if they tell you it's too expensive to send snail mail, how is that "a lie - they just want to cut costs"?

Last I checked, not doing something because it is too expensive is, in fact, cutting costs.

Apologize? For what? The fact that you failed to notice that your miles had expired?

Bottom line. This was your ball to drop, and you did.

Get over it.