reply to halah
by Rita Smith - Posted Mon April 23, 2007 @ 12:20 AM
sorry I do not understand. What do you mean when you say you get what you give? For 9 months I bent over backwards to be nice to these people, always calling tech support and working with them. Tech support was helpful but who wants to be spending time every few days or weeks unhooking and rehooking up the vonage device. And it knocks out our computers and we have to do without them until the vonage device decides to reset itself. Sometimes it takes days. When I am with Tech Support I have to run back and forth from room to room checking the phone and computers seeing if it is now working since everything is not in the same room as the vonage device. Not easy for someone with a torn meniscus in their knee needing surgery. And even if I was a sprinter I simply should not have all this trouble. I have did this so much I can tell you the troubleshooting steps by heart. Sometimes they work and sometimes they don't. And it ALWAYS goes right back out again soon anyway. I am tired of it. So why can't they just cancel and be done with it? I am not the only one having this problem with them. Go to any site that does this kind of stuff and you will see that Vonage has many complaints just as bad as mine. These reps have did everything in their power to make my life miserable for the last 3 weeks. And all because I want to simply cancel their service. I hope they lose in court and go under. There are many other VOIP services springing up out there to try. Maybe they will learn from Vonage what NOT to do.