I, like the previous two posters, will tell you the last sentence of your letter stands out very poorly. I will go as far, however, in telling you the rest of the letter isn't much better.

The wording, sentence structure or even spelling is absolutely appalling.

As a consumer, you have certain rights, but they are spelled out within your warranty agreement. If service needs to take place, there is may be no guarantee in the time frame it takes to turn around the product. Of course, there would be no way anyone could guarantee a certain turn around time.

Whereas you needed this form of protection, you should have either shopped around for an extended service agreement which guaranteed such with some sort of a replacement guarantee, or possibly even purchasing a second computer the same as the first. This second computer would supply you with a reasonable backup.

If your business really does require you not being without your laptop, contact Circuit City or one of their competitors about getting just such a second computer.

Best of luck and let us know how things turn out.