In the first line of this letter you say it was your husband's first time on a UA airplane, but in your closing line you say that you "enjoy getting the flyer miles", which you would not be getting if your husband did not frequently fly with them. Am I missing something?

I also think the validity of your complaint is lost among all the dramatic and extraneous information that you have included. I'd maybe clean it up a little and send it again.

Would your husband's wait have been acceptable if he had money to burn and DIDN'T have to 'scrape together' money for airfare? I didn't think so.