My first thought on reading this was that you must have been mistaken to believe that your financial aid would cover all your expenses. As Jeffrey has said, there are an awful lot of expenses that are not fixed, including some where you can influence how much they cost -- like whether you buy new or used textbooks, whether you go through the school bookstore or eCampus, and so on.

But then I read BellaSera's post, and if that's actually something that is fairly common, maybe you believed what you were actually told and I've made some unfair assumptions.

So I'm now wondering who told you that all your expenses would be covered. First, if it's someone not at the University of Phoenix Online, I think the school is within its rights to drop you for non-payment, because they have contracted with you to give you the education in return for your tuition and fees and you have contracted with someone else to give you money for your tuition and fees, and I don't think this letter should be addressed to the University of Phoenix.

But then there's BellaSera's post which, along with your sending this to the university, makes me think that it was a university official who made this promise to you. In that case, I'm with Ryman in wanting to know whether you have proof. Not because I'm calling you a liar, but because whoever told you that every expense will be covered is going to call you a liar. I don't think you're going to be believed on the strength of your word, whether or not you are actually telling the truth.

I'm also with Jeffrey in urging you to follow up with the Student Loan Corporation. Assuming you're telling the truth (again, I'm not calling you a liar), you know that school employees lie; so why would you let them be the ones telling the story to the Student Loan Corporation?

And I'm with Jeffrey again in hoping that you'll let us know what happens with this, because I really want to know.

Good luck.