For $446.00 you can go out and just buy a new one. Any machine, regardless of the owners manual has oil related issues and plugs and holes and all types of things that make it work. So it's your responsibility to keep it maintained and in good working order. If everyone who had issues with their John Deer products expected them to fix them for free, they wouldn't make any money. And why are you now just getting around to writing your letter? The snow season is long over? That makes me a little suspicious!