My slightly bad David's bridal experience
by Julie Gee - Posted Wed June 13, 2007 @ 11:39 AM
I went to David's bridal because I have out of state bridesmaids, one of whom is a plus size. Kudos to them for carrying a full range of sizes. However.....
I was never called as promised when bridesmaids and moms dresses arrived at the stores (they say this is because there's no way to check on items ordered from other stores... ahem... i BOUGHT the dresses at the other stores and I still don't earn a call? Of course they were all under my name.... but no one could ever find them in the system till they looked under tha bridesmaid's name.
When they ordered my future mother-in-law's top and skirt they wrote the wrong item number and ordered her 2 skirts instead....also never called when it arrived. Also, they completely guessed at her size and refused to order the size she knew she wore (so when the 2 skirts arrived, one was too big and one was too small. they let her re-order the size she wanted, which ultimately fit.)
My maid of honor never heard about her dress (nor did I), I called 12 weeks after it was ordered and was told that it failed the "quality check" at the store and had to be re-ordered and would be in 6 more weeks. The same woman now corrected herself and said that my maid of honor came in and bought one off the rack (I just spoke to my MOH and she indeed did not go to the store). THen they said they had a different one in for her from the floor and she should come in to pick it up, and they were sorry for the month delay and yes she could still have alterations done there. Alas, when sent back to the alterations department she was told no way was there an available appointment for alterations (Wedding date 8 weeks away).
I bought my wedding dress off the rack there for $300 and haven't had problems with it, but I just dropped it off for alterations so we'll see how it turns out.
Overall, they fundamentally lack centralized communication, and errors all take 8 weeks to discover or resolve. Alterations departments across the country have been extremely rude. Seeing as how this is their BUSINESS they need to get their act together.