Down To The Wire
by Smiley Guy - Posted Fri June 15, 2007 @ 10:12 PM
Hi Andrew, I too have had a horrible experience with Dell's warranty service. It's almost as if they want to try ANYTHING to declare a warranty not valid.
I know it requires a lot of time and that you shouldn't have to do it, but you need to block out a full day (soon) to stay on the phone with them until you have a resolution agreement.
Escalate your calls and ask for supervisors and managers. If you have to, do the old "Gee, you've been wonderful with your service to me today. May I have your supervisors telephone number and email address to send a compliment about you?"
28 days and counting. With each passing day you should become more and more of a nuisance to make sure you get repairs needed while under warranty. Once the warranty window closes, you'll pretty much be screwed. Uhh.. I mean out of luck.
My old Dell Laptop rocked and I referred at least two other people to their site to purchase their own notebooks. Two more purchases later, I have avoided Dell simply because of their horrible track record regarding warranty repairs. So far, so good, with HP.
Be a Tiger; go get 'em! Best of luck.