I have to agree with your advice.
by Gino - Posted Sat June 16, 2007 @ 12:18 AM
In this case, a letter is not the right approach at this time. Blocking out a chunk of time and going the phone route would be the best bet. And your suggested approach with complementing and asking for the next tier's e-mail/contact information is not only a time saver, but very clever thinking.
I have had few issues with Dell and found them helpful with questions and concerns and general help issues. But I haven't had a major problem like the O.P.'s I've heard of others with similar warranty issues so it dosen't surprise me in the least.
All I can say is Good Luck and be persistent. Hopefully you'll get exactly the repair your warranty covers.