Re: Refusal to Honor Dell Warranty
by Dell Customer Advocate - Posted Wed June 20, 2007 @ 9:38 AM
My name is Todd and I'm a customer advocate with Dell's online outreach program. We try to help our customers via blogs, forums, and other online sites.
You are correct, the warranty is carried by the system and if the ownership has been transferred it should be active for you.
If you can email me the service tag of the system I can look into this and make sure everything is corrected for you. You can reach me at Customer_Advocate@Dell.com. Please include my first name, Todd, in the subject line of the message so it can quickly be routed through to me and I'll be glad to help you get this straightened out.