Actually my Verizon bills had been around $120 a month or so and then one month it shot up to $700 and I called Verizon and I spent about an hour with one of their customer service reps. We went through the billing and he ageed with me that the amount OF $700 was incorrect. He told me the actual amount and I made a payment over the phone. Everything was fine again until the following month when the bill shot up to $700 again. I kept getting the round about, get it straightened out, etc. but then it would start over again. No one seemed to know what to do. They terminated my services and ever since then it's been a nightmare.