Actually, I kind of agree with the OP here (although she doesn't specify what the fine print said...gee, wonder why). If the fine print directly contradicts the "no sitting fee" in big, bold letters, then I'd say that's a bit deceptive (but not illegal).

Of course, this doesn't let the OP off the hook for not reading the small print. If Margaret had done that, perhaps she wouldn't have wasted gas and toll money.

And as to being called "hon", yeah, I'd have to agree compeletely with the OP on that one. It's incredibly condescending. I would've just looked at the guy and said,"Thanks for clarifying that, BABE."