Re: Toys R Us Does Not Follow Through on Rain Checks
by Will P. - Posted Sun July 29, 2007 @ 10:26 PM
This is a difficult situation and I believe the legal solution varies from one state to another. Although I am no expert, someone with experience in this type of law may explain further.
In some states, I know consumer protection laws require the advertiser to A) disclose distinctly, by the item in the ad, that products were limited. If they did not they then had to B) offer a raincheck to be honored within a reasonable amount of time. This was usually considered 30 days. Or C) offer a substitution equivalent to the merchandise within the ad. Ironically, this would have to be something the customer agreed was equivalent as well.
I only know this because I use to work for a retailer that made sure we, as associates, knew what we were required to do legally. I then used the same law, by looking it up, to require another retailer to honor their ad. I don't think many entry level associates may know the law, but if you're professional in directing your complaint to their management, they will honor the ad.