Than to chastize someone who thought free bread was coming versus something you pay for? How long has it been a tradition where bread and butter are free commodities in a restaurant? Forever I think. Most still provide that freebie (although I'm sure the cost is hidden somewhere, like in the bar bill or somewhere else), but at least it seems like something free. So back off the poor lady. I don't blame her. And then to get attitude from a manager who was obviously having a bad night, and took it out on her and her family. I think that's what you can expect from a TGIF or for the most part, a national chain. I've said it before in previous chains, I'm not a fan of national restaurant chains when there are a gazillion other better options that are locally owned, singly operated restaurants that have a higher quality of food, better service, more inventive menus, and all for pretty much the same price. You get what you pay for and that also includes service and attitudes.