Re: The Pain! The Agony! Sprint Sucks!
by Nancy - Posted Wed August 8, 2007 @ 10:12 AM
I sent this letter to the sprint site: http://www.buzzaboutwireless.com/cms/home-page/enhancing-the-customer-experience.html
The VP of customer service was taking calls on August 6th. I also sent it to the Better Business Bureau and to MASSPIRG the same day. 3 days later the BBB was all over it and 3 days after that (Aug 6th), Sprint CS made it right. The BBB is onto these cell phone companies and are waiting to help. WRITE THEM!! Don't pay them a cent and fight for your rights. It worked this time. Yay, goodness prevailed!
In August of 2006 I called customer service to remove the second phone from my family plan account. The other user was my ex-boyfriend whom I had arrested. I was protected by a restraining order, but he was still running up all kinds of charges with internet usage and the like. It was imperative that I change my plan.
I knew I had 4 more months of my contract and requested to be converted to a single plan. Your representative spent a long time with me on the phone. After much discussion, being on hold and running of numbers, we agreed upon a solution. I paid additional charged for the internet usage and converting to a single plan. I specifically worked it out to not be bound to another 2-year agreement since my situation had drastically changed.
My contract was up in December of 2006. I had incurred an unusually large bill during December and was sure to pay it. I changed over to another provider and transferred my number. When I later checked my account on line to make sure the balance was zero, I could no longer access my account. I assumed all was well and my account had been closed.
To my astonishment I received a bill in March 2007 for $224.74. When I called to inquire about the bill, I was told I still have an account that I am bound to even though I have no number and no service and no on-line account. During my 4+ years with Sprint I have had many outrageous billing problems, but this is the most maddening.
In June I wrote to West Asset Management to clear up this issue and have received no reply. You are my last attempt to make this right. Due to these extenuating circumstances I am requesting a waiver of this debt (which has now somehow grown to $267.54.
*On 7/31/07 the collections agency offered me a buy out of $190 or to be reported to the credit bureau. I refused the offer explaining that I have responded to all of their call and want it noted on the account that I am waiting for a reply from the CEO of Sprint. I requested they hold it back until that time and they refused.