Re: Problems at the gate
by Harleycat - Posted Tue August 14, 2007 @ 8:12 AM
You need to supply them with more information such as dates and times as well as your flight number.
Despite what the troll below says, the DOT recommends that you try writing directly to the airline first, including all the information above, rather than through the DOT. If you go to the DOT website, they give you some tips on how to write an effective letter to the airlines.