I am a professor of Computer Science, and since
I am doing quite a bit of paper writing at home these days I decided to get high speed internet access from home. I also had them get me cable TV for both the living and master bed room last week. Cox had to come out to my house because the first time they forgot to take out a "trap" outside my house, which had made both my cable boxes to constantly crash and reboot.

My high speed worked for less than a week and stopped working the day after the TV was fixed. It went down from one moment to the next Thursday night. Now, since I am an IT person I did the usual things to revive the connection but to no avail. Yes, I reset the modem...
I called Cox. I got a response I had gotten used to by now: Scripted and robot-like. "Modems are like cars, they sometimes do not work." This is what I was told by the Cox person. (Give me a break.) They said the only time they could come out on Monday after the weekend. Oh well. Fine.
On Saturday one of my TV cable boxes started to reboot again. When I called I mentioned that someone was coming out on Monday anyways for my internet connection. I was informed that I had misunderstood: "Monday" did not mean this Monday, but the Monday in ten days!

After much fuss, they will come this Monday after all... It is Sunday now, but I am skeptical. I am typing this from my laptop connected through a phone modem.
Under Linux, I might add... ;-)