Re: Nightmare with Dell's Product & Customer Service
by bigtigger - Posted Tue April 11, 2006 @ 4:18 PM
The blue screen of death is a software issue that YOU created by use of your computer, it is not a hardware issue.
Your computer's physical parts were warrantied, NOT the software that you were using. Dell was completely right to charge you $99, they were under no warranty to fix a software problem. They only are under warranty to fix hardware issues.